As a participant of any opportunity offered by The Center for Music Therapy in End of Life Care, LLC. you are entitled to review the grievance policy filed with the Certification Board of Music Therapists.

Right to file a grievance: 

• Every participant has the right to file a grievance.
• Participants have the right to file a grievance regarding workshop presentation or content, facility, or presenter behavior within 90 days of completion of the course relating to the grievance.
• Participants have the right to contact Continuing Education Director (CED) of The Center for Music Therapy in End of Life Care, LLC, Karen Shipley Leggett, MA, MT-BC at anytime to address status of their grievance filing.  Karen can be contacted by email: [email protected]
• Participants have the right to be notified in writing about the decision of the grievance within 90 days of filing with the continuing education director of The Center for Music Therapy in End of Life Care, LLC.
• Any participant has the right to file an appeal to the decision made by The Center for Music Therapy in End of Life Care, LLC. regarding the grievance within 90 days of written decision.
• Any participant has the right to have an unresolved grievance addressed by the CBMT Continuing Education Committee (NOTE: This should occur only after the The Center for Music Therapy in End of Life Care, LLC. Grievance Procedure seen below has been exhausted.)

Grievance Procedures: To execute a right to file a grievance a participant must:

1. Contact the continuing education director, Karen Shipley Leggett, in writing within 90 days of the occurrence.
   2. Include a written testimony of the grievance including the nature of the grievance with important details like the date, location, presenter or course content/material related to grievance.
   3.     Provide copies of any evidence related to their participation at the event in question or evidence of the actual grievance occurring when requested by the continuing education director.
   4.     Agree to be interviewed via phone or web for any follow up testimony required or questions from the continuing education director.  The Center for Music Therapy in End of Life Care, LLC. will strive to resolve all grievances within 90 days and maintain the highest level of participant satisfaction possible.

    

   Therefore, The Center for Music Therapy in End of Life Care, LLC. will always execute the following steps in response to a grievance being filed:
   1.     Provide a written response within 30 days of the filing of a grievance that the grievance has been received and reviewed.
   2.     Provide the participant filing the grievance with the following timeline for the review process:
   a. within 30 days:  notified of receipt and review process begins.
   b. within 60 days:  all parties involved, including the filer, will be contacted for interview to gather more information, evidence and testimony as needed.
   c. within 90 days: render a written decision to the participant regarding grievance.
   3.     Provide a date and amount of expected refund in the case of justified grievance within 120 days of the original grievance filing.
   4.     Provide a list of suggested third party reviewers for participant to choose in the case an appeal to the decision may be desired.

Right to file an appeal:   In the event that The Center for Music Therapy in End of Life Care, LLC. rules against a filed grievance a participant may refer to the following procedures to file an appeal:
1.     Inform the Continuing Education Director of The Center for Music Therapy in End of Life Care, LLC., Karen Shipley Leggett, MA, MT-BC of request for an appeal in writing within 90 days of completion of the initial grievance decision.
2.     Submit a written statement of reasons for appeal including any original or additional evidence to support the grievance.
3.     Agree upon a neutral party arbitrator to review the initial grievance decision and the written appeal.
4.     Provide copies of any appeal related evidence confirming participation at the event in question or evidence of the actual grievance occurring when requested by the continuing education director.
5.     Agree to be interviewed via phone or web by the third-party arbitrator for any follow up testimony required or questions.

When the initial grievance procedures and appeal processes have been completed the grievance decision made by the third party arbitrator will be communicated to the CED of The Center for Music Therapy in End of Life Care, LLC. and the following process will be executed:
1.     The Center for Music Therapy in End of Life Care, LLC. will provide a written statement of the appeal decision and process for taking unresolved grievances to the CBMT Continuing Education Committee
2.     In cases of justified grievance decision, The Center for Music Therapy in End of Life Care, LLC. will provide a written offer for a monetary refund of registration and course fees to the participant within 30 days of the appeal decision.  All written offers shall include amount and date of distribution of funds returned to participant.